As remote work continues to dominate the IT landscape in 2025, businesses are increasingly relying on Remote Monitoring and Management (RMM) solutions to maintain control over diverse device environments. The growing adoption of Mac devices in business settings—alongside the long-standing dominance of Windows—demands that MSPs and IT teams use RMM platforms that offer seamless support for both operating systems.
However, not all RMM tools handle macOS and Windows with equal efficiency. While many are optimized for Windows, Mac device management often remains an afterthought. This can lead to inconsistent performance, limited automation, and gaps in security. If your IT infrastructure includes both platforms, it’s essential to choose an RMM that supports cross-platform capabilities without compromise. This article explores the top RMM platforms that deliver reliable and secure device management for both Windows and Mac environments.
Key Features to Look for in Cross-Platform RMM Tools
1. Native Mac and Windows Agent Support
A high-quality RMM tool must offer native agents for both Windows and macOS. This ensures deep system visibility, full endpoint control, and consistent performance across platforms.
2. Unified Dashboard and Cross-Platform Reporting
Managing two operating systems should not require switching between interfaces. Look for RMMs with a single-pane-of-glass dashboard that offers real-time monitoring, alerts, and reports for both systems.
3. Patch Management for Windows and macOS
Automated patching is critical to security. Top RMM platforms include comprehensive patch management tools that work for both Microsoft and Apple updates, third-party apps, and security vulnerabilities.
4. Remote Access and Control
Effective RMMs provide fast, secure, and stable remote access to both Windows and Mac machines. Some offer built-in screen sharing, command-line access, and session recording features that work cross-platform.
5. Scripting and Automation Support
The best tools support PowerShell for Windows and Bash or Zsh for macOS, enabling custom scripts and automation workflows across all devices.
6. Endpoint Security and Compliance
Look for RMMs that include built-in antivirus integration, 2FA, encryption, and compliance frameworks that apply to both Windows and macOS environments, especially in regulated industries.
7. Software Deployment and Inventory
Cross-platform RMMs simplify software rollouts and asset tracking by allowing IT admins to deploy applications and gather hardware/software data from all managed devices regardless of OS.
8. Mobile Device Management Integration
Many RMMs now integrate with MDM capabilities to support macOS system preferences and configurations. This is crucial for Apple environments that use tools like Apple Business Manager.
9. Cloud-Based Scalability
Cloud-native RMMs offer flexible device enrollment, real-time syncing, and automatic updates—ideal for hybrid and remote teams managing mixed OS environments.
10. Vendor Support for Cross-Platform Environments
Ensure the vendor provides documentation, onboarding, and live support specifically tailored to dual-platform environments. Check user forums and reviews for feedback from Mac and Windows admins alike.
Best RMM Platforms for Windows and Mac Devices
1. NinjaOne
NinjaOne stands out for its clean UI, native macOS and Windows support, and robust automation. It includes patch management, scripting, remote access, and policy-based device configuration for both OS types.
2. Atera
Atera offers an all-in-one solution with transparent pricing, excellent remote access tools, and reliable Mac support. It’s especially useful for small to mid-sized MSPs needing scalability without complexity.
3. N-able N-sight
Formerly SolarWinds, N-able’s N-sight RMM is known for its enterprise-level features, including layered security, in-depth automation, and consistent performance across Windows and macOS endpoints.
4. ConnectWise RMM
Built for larger MSPs, ConnectWise provides a flexible framework, native Mac agents, scripting, and PSA integrations. Its real-time monitoring and remediation tools are built to scale.
5. Jamf + Add-on RMM
For Apple-heavy environments, Jamf specializes in macOS/iOS management. When combined with an RMM like NinjaOne or Atera, it creates a powerful cross-platform solution with zero compromise on Mac capabilities.
Managing a hybrid IT environment of Windows and Mac devices requires an RMM platform that can handle both with the same level of precision, automation, and security. As more companies adopt Apple hardware, the need for cross-platform support has become a top priority in 2025.
By choosing a robust, cloud-friendly, and automation-ready RMM like NinjaOne, Atera, or N-able, IT teams and MSPs can unify operations, streamline workflows, and secure their environments without needing separate solutions. Evaluate your current infrastructure, test vendor offerings, and prioritize platforms that offer full compatibility with both Windows and macOS to future-proof your device management strategy.